Unused free spins at Imperial wins are tied to the promotion that awarded them, so a withdrawal can affect both the spins and any winnings from them. The safest approach is to check the offer terms, confirm your identity, and understand which balance you are withdrawing. You can also review general online account guidance at https://www.skinrevision.co.nz/ while checking the casino’s current rules. This guide explains the key points for New Zealand players aged 18+.
How an Imperial wins withdrawal affects free spins
Free spins are not normally cash that can be withdrawn directly. They are promotional rounds attached to a qualifying deposit or offer. At Imperial wins, the official welcome pack gives 50 spins with each of the first three deposits, for a possible total of 150. The listed games are Clash of Gods: Anubis vs Hades, Zeus Goes Wild and Take Olympus.
Why withdrawing early can remove the offer
A withdrawal before the promotion’s wagering conditions are met can remove the bonus and its related winnings. The terms also state that withdrawing real money before wagering is complete removes the bonus and winnings connected to it. That means unused spins may disappear, while spin winnings may also be removed rather than becoming withdrawable funds.
The result depends on the balance and the promotion attached to your account. If you have already completed the relevant wagering and the winnings have moved into your real-money balance, the free-spin feature may no longer be the issue. If the offer is still active, withdrawing first is the risky choice.
Imperial wins free-spin terms to check first
The welcome offer has several conditions that explain why a withdrawal can change your balance. Free-spin winnings carry 25x wagering, while the deposit bonus uses 40x wagering on the bonus plus deposit. The maximum bet while wagering is €4 per spin, and the promotion is valid for up to 7 days.
Free-spin winnings are not immediately withdrawable
The value generated by free spins must complete its own wagering requirement before it can normally be withdrawn. The terms also set a €1,000 maximum win cap for the welcome pack. Any amount above that cap is forfeited after wagering. These restrictions apply even when the spins themselves were advertised as part of a deposit offer.
Other promotions have different limits. For example, Imperial Spins lists a €100 maximum win and 25x wagering on free-spin winnings. Read the exact promotion attached to your account rather than assuming every Imperial wins game offer uses the welcome-pack rules.
What to do before requesting a withdrawal
A short account check can prevent a confusing result. First, look at the promotion panel and confirm whether the spins are still available, whether their seven-day period has expired, and how much wagering remains. Do not place a withdrawal while relying on an active offer unless you are comfortable losing the promotional balance.
Check verification and payment details
Imperial wins casino verification can apply to every depositing player. Identity checks become especially relevant once cumulative transactions reach €2,000, and the operator may request proof of address, payment-account ownership or source of funds. Payments must be made through an account in your own name, and one account is allowed per person, household, device or payment method.
Complete verification before withdrawing where possible. The official terms aim to process withdrawals within 3 business days. After approval, cards and bank transfers can take up to 4 business days, while e-wallets are typically instant. A withdrawal can therefore remain pending while checks are completed.
What happens if the free spins expire?
Free spins have a limited life, so waiting too long can be just as important as withdrawing too soon. The welcome pack is valid for up to 7 days. If the wagering is unfinished when the offer expires, the bonus, its winnings and bets placed under the promotion may be deducted under the published terms.
Expired spins cannot usually be restored
An expired promotion is not the same as a delayed withdrawal. If the spins have disappeared because the validity period ended, support may explain the account record, but there is no published guarantee that the spins will be reissued. Contact live chat or the 24/7 email team before making another deposit, and keep the promotion name and account details ready.
A new deposit may not restore an old offer. The terms say a bonus may be blocked when another bonus is connected to the deposit, when a withdrawal is pending, or when the balance is above €1 at the time of deposit.
Responsible choices for New Zealand players
Promotions can make it harder to separate deposited money from bonus funds. Set a spending limit before you accept an offer, and do not chase expired spins or unfinished wagering with another deposit. Imperial wins offers deposit, bet and loss limits, plus reality checks and a cooling-off period of at least 24 hours.
Imperial wins responsible gambling nz tools also include self-exclusion for a minimum of one year. That exclusion cannot be reversed during the period, and reopening later requires a written request and review. If gambling is causing stress or financial harm, contact the Gambling Helpline on 0800 654 655. Gambling is for people aged 18+ only.
Practical takeaway
Unused free spins are promotional benefits, not guaranteed cash. At Imperial wins, withdrawing before the attached wagering is complete can forfeit the bonus and related winnings, while expired spins may also be deducted. Check the promotion, finish eligible wagering within 7 days, obey the €4 maximum bet, and complete verification before requesting payment. If the account balance looks wrong, pause further deposits and ask support for a written explanation.
Frequently Asked Questions
These answers cover the most common concerns about withdrawals and promotional spins at Imperial wins.
Can I withdraw while free spins are still unused?
You can request a withdrawal, but the promotion may be forfeited if its wagering conditions are unfinished. That can include unused spins, the bonus attached to them and related winnings. Check the active promotion first and ask support to confirm the likely effect on your balance.
Do free-spin winnings have a separate wagering requirement?
Yes. The welcome pack states that free-spin winnings require 25x wagering. The deposit bonus uses 40x wagering on the bonus plus deposit. The rules can differ for other offers, so rely on the terms shown with the specific promotion in your account.
What if Imperial wins asks for documents?
Provide accurate documents through the approved verification process. The operator may request identity, address, payment ownership and source-of-funds evidence. A withdrawal can remain pending until checks are complete. Never use another person’s payment account, even if the account holder gives permission.
Can support return expired free spins?
There is no published guarantee that expired spins will be restored. Contact support as soon as they disappear, before depositing again, and provide the promotion name and approximate expiry time. Support can check the account history, but the original promotional terms still control the outcome.